cj33 Privacy Policy — How We Handle Your Personal Data
cj33 is committed to protecting the privacy of every player in Bangladesh. This policy explains what data we collect, why we collect it, and how you can control it.
Last updated: January 2026
This Privacy Policy ("Policy") describes how cj33 ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "Player", "Account Holder") who access cj33 at cj33.bet. This Policy applies to all personal data collected through the website, account registration process, payment transactions, customer support interactions, and any other means by which you interact with cj33.
By registering an account or continuing to use cj33, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact our support team to request account closure.
cj33 collects personal data from you at different points during your use of the platform. The categories of personal data we collect include:
- Identity data: your full name, date of birth, and national identity information collected during account registration and KYC verification. This data is used to confirm that you are an adult player (21+) and that your identity matches the payment accounts you use on cj33.
- Contact data: your mobile phone number (used for account verification, two-factor authentication, and support communications) and email address (used for account notices, transaction receipts, and promotional communications where you have opted in).
- Payment data: transaction records including the payment method used (bKash number, Nagad number, Rocket number, Upay account, or card details truncated to the last four digits), transaction amounts in BDT, transaction timestamps, and transaction reference numbers. cj33 does not store full card numbers — card transactions are processed by our payment partners and only reference data is retained by cj33.
- Betting and gaming activity data: records of bets placed, game sessions participated in, wager amounts, outcomes, bonus claims, and account balance history. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
- Technical and device data: your IP address, device type (mobile or desktop), operating system, browser type, mobile network operator (Grameenphone, Robi, Banglalink, Airtel, Teletalk), session timestamps, and pages visited within the cj33 platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
- Communications data: the content and metadata of messages you send to cj33 customer support, including live chat transcripts and email correspondence. These records are retained to document support interactions, ensure quality of service, and for dispute resolution.
cj33 collects only the minimum personal data necessary to operate the platform, process payments, verify player identity, prevent fraud, and comply with applicable legal obligations. We do not collect personal data speculatively or for purposes unrelated to the operation of cj33.
In addition to data you provide directly, cj33 automatically collects certain technical data when you access the platform. This includes:
- Cookie data: cj33 uses cookies and similar tracking technologies (local storage, session tokens) to maintain your login session, remember your language and display preferences, and gather aggregate analytics about how players navigate the platform. See Section 5 of this Policy for full details on our cookie practices.
- Log data: server logs recording each HTTP request made to cj33, including the URL requested, date and time of access, HTTP response code, and the referring URL (if any). Log data is used for security auditing and detecting unusual access patterns.
- Geolocation data (approximate): your approximate geographic location derived from your IP address. cj33 uses this data to verify that you are accessing the platform from Bangladesh and to detect potentially suspicious access from unusual locations. cj33 does not track your precise GPS location.
- Referral data: if you arrived at cj33 via a promotional link or affiliate partner, cj33 records the referral source for the purposes of commission tracking. This does not result in any additional data about you being shared with the referral source.
cj33 processes your personal data for specific, legitimate purposes only. The primary purposes for which we process personal data are:
- Account management: creating and maintaining your cj33 account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and updating your account information when requested.
- Identity verification and KYC compliance: verifying that every registered player is at minimum 21 years of age, that the player's identity matches the payment accounts in use, and that no player holds more than one cj33 account.
- Security and fraud prevention: detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, account takeover attempts, and other prohibited conduct described in the cj33 Terms & Conditions.
- Customer support: responding to your enquiries, resolving disputes, processing withdrawal queries, and providing responsible gaming assistance when requested by you or flagged by our responsible gaming monitoring systems.
- Platform improvement: analysing aggregate, anonymised data about how players use cj33 to improve the platform's performance, fix technical issues, and design new features. Individual player data is anonymised before being used for analytics purposes.
cj33 may send you promotional communications about bonuses, new games, cricket betting promotions, and seasonal offers (such as BPL season promotions or Eid special offers) by the following channels, subject to your preferences:
- SMS to your registered mobile number (Grameenphone, Robi, Banglalink, Airtel, or Teletalk). You may opt out of SMS marketing at any time by notifying cj33 support.
- Email to your registered email address. All promotional emails include an unsubscribe link. You may unsubscribe at any time — this will not affect transactional emails such as deposit confirmations or withdrawal notifications, which are sent regardless of marketing preference.
- In-platform notifications displayed within your cj33 account when you are logged in. You may adjust your notification preferences from within your account settings.
cj33 will not send you marketing communications if you have not opted in or if you have previously opted out. Opting out of marketing does not affect your ability to use the platform or receive service-related notifications.
cj33 does not sell or rent your personal data. We share personal data with third parties only in the following limited and controlled circumstances:
- Payment processors: your name, payment account reference (bKash number, Nagad number, card reference), and transaction amount are shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa, Mastercard banking networks) solely to process your deposit or withdrawal. Payment processors are contractually bound to handle this data securely and use it only for payment processing.
- Technology and infrastructure providers: cj33 uses third-party cloud hosting, content delivery, and cybersecurity services to operate the platform. These providers may have access to personal data stored on infrastructure they manage. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to cj33.
- Legal and regulatory disclosure: cj33 may be required by law, court order, or competent authority to disclose personal data about a specific user. In such cases, cj33 will disclose only the minimum data necessary to comply with the legal obligation and will, where legally permitted, notify the affected account holder before disclosure.
cj33 does not share your personal data with advertisers, data brokers, or third-party marketing companies. We do not use your betting or gaming activity data to build profiles for sale to any external party.
cj33 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our key security measures include:
- SSL/TLS encryption on all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted storage of passwords and sensitive account credentials. cj33 does not store passwords in plain text — all passwords are hashed using industry-standard cryptographic algorithms before storage.
- Access controls limiting which cj33 staff members can access personal data, with access restricted to those whose role requires it. All staff with access to personal data are subject to confidentiality obligations.
cj33 retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to meet legal obligations, resolve disputes, and maintain accurate financial records. Account data (identity, contact, transaction history) is typically retained for a minimum of five years following account closure, in line with standard financial record-keeping practices. Technical log data is retained for a shorter period (typically 90 days) and then deleted. If you request deletion of your personal data, cj33 will delete or anonymise all data that we are not legally required to retain, and will notify you of the outcome within a reasonable timeframe.
cj33 uses the following types of cookies and similar technologies when you access the platform via a web browser on your mobile device or desktop:
- Strictly necessary cookies: required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without breaking the platform's core functionality.
- Functional cookies: used to remember your language preference (English or Bengali), display settings, and other personalisation options you have set within your account. These cookies improve your experience but are not strictly required.
- Analytics cookies: used to collect aggregate, anonymised data about how players navigate cj33 — for example, which pages are visited most frequently, what device types are used, and where players encounter errors. This data helps us improve the platform. Individual player identities are not included in analytics reports.
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging into your cj33 account. Disabling functional or analytics cookies will not prevent you from using the platform but may reduce the quality of your experience.
As a cj33 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the email address in the footer of this page:
- Right of access: you may request a copy of all personal data that cj33 holds about you. We will provide this within a reasonable timeframe and at no charge for a first request within any 12-month period.
- Right to correction: if any personal data that cj33 holds about you is inaccurate or incomplete, you may request that we correct or update it. Identity data corrections may require you to re-submit KYC documentation.
- Right to deletion: you may request that cj33 delete your personal data. Where deletion is requested, cj33 will delete or anonymise all data that we are not legally obligated to retain. Data that must be retained for legal or regulatory compliance (for example, transaction records and identity verification data) will be retained for the required period and then deleted.
- Right to restrict processing: in certain circumstances (for example, while a data accuracy dispute is being investigated), you may request that cj33 restrict the processing of your personal data. During a restriction period, cj33 will continue to store your data but will not actively process it for purposes other than storage and legal compliance.
- Right to withdraw consent: where cj33's processing of your personal data is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, please contact cj33 support using the email address shown in the footer of this page. cj33 will acknowledge your request promptly and complete the request within a reasonable timeframe. cj33 will not charge a fee for reasonable data subject requests.
cj33 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered account holders via email or in-platform notification. Your continued use of cj33 after a policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how cj33 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that cj33 holds about you, please contact our support team using the email address displayed in the footer of this page. Our support team is available 24/7 and will direct your query to the appropriate team member. For data deletion requests or requests to exercise your rights under this Policy, please state clearly in your message the nature of your request and the email address or mobile number associated with your cj33 account so we can locate your records promptly.
Questions About Your Privacy?
Our support team is available around the clock to help with any privacy-related queries, data access requests, or account questions. You can also explore our FAQ for quick answers about how cj33 works.
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